Website Related Compliances:-
- Name as registered with SEBI, its own logo, if any, its registration number, and its complete address with telephone numbers, Branch Office details
Single SEBI Regn Nos ( Stock Broking & DP) to be mentioned, Greivance id to be mentioned correctly, Exchange wise TM IDs
- Names, Mobile number, Email id etc. of all Key Managerial Personnels provided under sec. 2(51) of the Companies Act, 2013-
- The Chief Executive Officer or the Managing Director or the Manager
- The Company Secretary
- The Whole-Time Director
- The Chief Financial Officer
- Such other officer as may be prescribed.
- The Compliance Officer
- Further, the Trading Member can also identify and declare any one or more personnel as their KMP(s) from the given list as per their constitution: Directors, Proprietor, Partners, or any other competent personnel as identified by the Trading member.
i. Basic details of the SB such as registration number, registered address of Head Office and branches if any-
| Stock Broker Name | Registration Number | Registered Address | Branch Address (if any) | Contact Number | Email id | |
|---|---|---|---|---|---|---|
Escalation Matrix:
| Details of | Contact Person | Address | Contact No. | Contact Number | Email id |
|---|---|---|---|---|---|
| Customer care | |||||
| Head of Customer care | |||||
| Compliance Officer | |||||
| CEO |
ii. Names and contact details of all Key Managerial Personnel including the Compliance Officer-
| Sr. No. | Name of the Individual | Designation | Mobile Number | Email id |
|---|---|---|---|---|
| 1 | ||||
| 2 | ||||
| 3 |
- Sample KYC Form
- Link for Client Registration Documents in Vernacular Languages -https://www.nseindia.com/membership/content/complinc_trading_mem.htm
- Step-by-step procedures for below-
- Detailed write up on procedure for opening an account along with Flowchart and video (optional) if any with link.
- Detailed write up on procedure for filing a complaint on a designated email id & finding out status of the complaint etc. along with Flowchart and video (optional) if any. : not found
- Detailed write up on procedure for finding out status of the complaint basis Ticket Number etc. along with Flowchart and video if any (optional). : Not found
- Link for online access to Contract Notes / Accounting Reports
- Details of Authorized Persons
- List of Active Authorised persons to be displayed.
- List of Authorised persons cancelled by the Trading Members on account of Disciplinary grounds.
National Stock Exchange of India
iv.Details of Authorized Persons
| List Of Authorised Persons(AP) | ||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Sr.No | Authorised Person's Name | Authorised Person Code(Exchange wise) | Constitution | Status | Registered Address | Terminal Details(Exchange Wise) | ||||||
| (Approved/Cancelled) | Add | City | State | Pin Code | Terminal Allotted(Y/N) | No.of Terminals | ||||||
| 1 | ||||||||||||
| 2 | ||||||||||||
| List of Authorised Persons(AP) Cancelled by Members on Account of Disciplinary Reasons | ||||
|---|---|---|---|---|
| Sr.No | Authorised Person's | Status | Authorised Person Cancellation Details | |
| Date | Reason | |||
| 1 | ||||
| 2 | ||||
| 3 | ||||
8. Display the following messages on their respective websites under a separate banner “Advisory for investors”:-
“Attention Investors!
▪ Beware of fixed/guaranteed/regular returns/ capital protection schemes. Brokers or their authorized persons or any of their associates are not authorized to offer fixed/guaranteed/regular returns/ capital protection on your investment or authorized to enter into any loan agreement with you to pay interest on the funds offered by you. Please note that in case of default of a member claim for funds or securities given to the broker under any arrangement/ agreement of indicative return will not be accepted by the relevant Committee of the Exchange as per the approved norms.
▪ Do not keep funds idle with the Stock Broker. Please note that your stock broker has to return the credit balance lying with them, within three working days in case you have not done any transaction within last 30 calendar days. Please note that in case of default of a Member, claim for funds and securities, without any transaction on the exchange will not be accepted by the relevant Committee of the Exchange as per the approved norms.
▪ Check the frequency of accounts settlement opted for. If you have opted for running account, please ensure that your broker settles your account and, in any case, not later than once in 90 days (or 30 days if you have opted for 30 days settlement). In case of declaration of trading member as defaulter, the claims of clients against such defaulter member would be subject to norms for eligibility of claims for compensation from IPF to the clients of the defaulter member. These norms are available on Exchange website at following link: https://www.nseindia.com/invest/about-defaulter-section.
▪ Brokers are not permitted to accept transfer of securities as margin. Securities offered as margin/ collateral MUST remain in the account of the client and can be pledged to the broker only by way of ‘margin pledge’, created in the Depository system. Clients are not permitted to place any securities with the broker or associate of the broker or authorized person of the broker for any reason. Broker can take securities belonging to clients only for settlement of securities sold by the client.
▪ Always keep your contact details viz. Mobile number/Email ID updated with the stock broker. Email and mobile number is mandatory and you must provide the same to your broker for updation in Exchange records. You must immediately take up the matter with Stock Broker/Exchange if you are not receiving the messages from Exchange/Depositories regularly.
▪ Don’t ignore any emails/SMSs received from the Exchange for trades done by you. Verify the same with the Contract notes/Statement of accounts received from your broker and report discrepancy, if any, to your broker in writing immediately and if the Stock Broker does not respond, please take this up with the Exchange/Depositories forthwith.
▪ Check messages sent by Exchanges on a weekly basis regarding funds and securities balances reported by the trading member, compare it with the weekly statement of account sent by broker and immediately raise a concern to the exchange if you notice a discrepancy.
▪ Please do not transfer funds, for the purposes of trading to anyone, including an authorized person or an associate of the broker, other than a SEBI registered Stock broker.”
▪ Clients/investors to abstain them from dealing in any schemes of unauthorised collective investments/portfolio management, indicative/ guaranteed/fixed returns / payments etc.
9. SEBI Scores Link :
FILING COMPLAINTS ON SCORES – EASY & QUICK
- Register on SCORES portal
- Mandatory details for filing complaints on SCORES:
- Name, PAN, Address, Mobile Number, E-mail ID
- Benefits:
- Effective communication
- Speedy redressal of the grievances
SEBI : https://www.scores.gov.in/scores/complaintRegister.html
- the data on complaints received against them or against issues dealt by them and redressal thereof, latest by 7th of succeeding month as per the format prescribed by SEBI vide Circular No. SEBI/HO/MIRSD/DOP/P/CIR/2021/676 dated December 02, 2021
- Investor charter wherein the relevant details provided viz Vision, Mission, Services Provided by the member, Grievance Redressal Mechanism of the Member and Exchange along with the logo of trading member.
- Links to Exchange Bye Laws / Regulations related to Investors Grievances and Arbitration Mechanism
- a. Prevent Unauthorised transactions in your account –> Update your mobile numbers/email IDs with your Stock Brokers. Receive information of your transactions directly from Exchange on your mobile/email at the end of the day.Prevent Unauthorized Transactions in your demat account Update your Mobile Number with your Depository Participant. Receive alerts on your Registered Mobile for all debit and other important transactions in your demat account directly from NSDL/CDSL on the same day.
- b. There is no need to issue a cheque. Please write the Bank account number and sign the IPO application form to authorize your bank to make payment in case of allotment. In case of non allotment the funds will remain in your bank account. Issued in the Interest of Investor. Investments in securities market are subject to market risks; read all the related documents carefully before investing
- c. KYC is one time exercise while dealing in securities markets – once KYC is done through a SEBI registered intermediary (broker, DP, Mutual Fund etc.), you need not undergo the same process again when you approach another intermediary.
- d. Investor awareness on fraudsters that are collecting data of customers who are already into trading on Exchanges and sending them bulk messages on the pretext of providing investment tips and luring them to invest with them in their bogus firms by promising huge profits.
- e. Advisory for investors – Clients/investors to abstain them from dealing in any schemes of unauthorised collective investments/portfolio management, indicative/ guaranteed/fixed returns / payments etc.
- f. Display following message at a prominent place on the homepage of their website (if any). “Attention Investors 1. Stock Brokers can accept securities as margin from clients only by way of pledge in the depository system w.e.f. September 01, 2020. 2. Update your email id and mobile number with your stock broker / depository participant and receive OTP directly from depository on your email id and/or mobile number to create pledge. 3. Check your securities / MF / bonds in the consolidated account statement issued by NSDL/CDSL every month. ………. Issued in the interest of Investors”
- g. Link to voting URLs on voting on motions moved by Listed Companies, which will redirect the investor to the webpage of the respective Depository who in turn will enable access to the e-voting portals of various ESPs
- h. ASBA has been made mandatory payment mechanism for all investors including retail investors for all public issues opening on or after Jan 1, 2016
13. Link For Smart ODR
14. Advisory for Investors trading in F&O
15. Member has not directly/indirectly referred to any past or expected future return/performance of an algorithm trading services/strategies in any form of advertisements/business communication on publicly accessible platforms such as social media/websites/digital & print media etc. and is not associated with any platform providing such reference, and has adhered to the guidelines issued vide SEBI circular SEBI/HO/MIRSD/DOP/P/CIR/2022/117 dated September 02, 2022